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How semut55 Handles Your Personal Data

When you open an account and connect a wallet like DANA, OVO, or GoPay, we collect only what we need to run your account and process your transactions.

Account data kept secureDANA, OVO, GoPay wallet details protectedYour access rights are clearData requests handled directlyAvailable where local law permits
semut55 How semut55 Handles Your Personal Data
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Our approach to your data is built around four practical areas: how we secure it, how long we keep it, what cookies do on your device, and who you talk to when something needs to change. Each area below describes the actual process, not a policy summary.

Account Security

Logins are protected with OTP verification sent to your registered mobile. If our system detects an unfamiliar device or location, access is paused until you confirm via that OTP step.

Data Retention

Active account data is kept while your account remains open. After closure, records are held for the period required under applicable rules for the eligible region, then deleted or anonymised.

Cookies and Session Tracking

Cookies keep your wallet preference — DANA, OVO, or GoPay — remembered between sessions. You can clear or block cookies in your browser settings; doing so may reset your saved wallet choice.

Data Change Requests

To correct, export, or remove your personal data, contact support via live chat or email with your account email and a clear description of the change. We aim to respond within a reasonable period.

REACH OUR TEAM

Contact Us About Your Privacy

If you want to review the data we hold on your account, request a correction, or ask us to delete information, our support team handles these requests directly. Reach out through the channels below and include your registered account email so we can locate your record quickly.

Team online

Live Chat

Open the chat widget on any page of semut55. Identify yourself with your account email and describe your data request — our team will confirm receipt and follow up.

Email Support

Send your privacy request to our support address listed in the contact section of your account dashboard. Include your full name and registered mobile number for faster matching.

Account Dashboard

Some data changes — like updating your linked OVO or GoPay number — can be started directly from the account settings page before our team finalises the update.

Questions About Your Privacy Rights

Below are the questions we hear most often about how semut55 handles account data, wallet information, and your rights as a user. If your question is not covered here, reach out through live chat.

We collect your name, email address, and mobile number at registration. When you link DANA, OVO, or GoPay, we also record the wallet identifier needed to process your transactions.

No. We never store your e-wallet PIN or password. We only record the wallet account identifier so deposits and withdrawals can be matched correctly to your semut55 account.

Contact our support team via live chat or email with your registered account email. We will locate your record and share what data we hold in a readable format within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will remove your data once any mandatory retention period under applicable regional rules has been satisfied and your account is closed.

We do not sell your data. We may share minimum necessary information with payment processors like DANA, OVO, or GoPay strictly to complete transactions, and with fraud-detection systems to protect your account.

After account closure, your data is retained for the period required under rules applicable to eligible regions, then deleted or anonymised. You can ask our team to confirm the specific timeline for your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.